10/28/2023 0 Comments Logmein parallels access review![]() If the user is speaking to the technician on the phone the PIN can be spoken over the phone. However, the main purpose of this dialog box is to generate a unique session PIN code, and the dialog provides three ways of delivering this to the user. In our tests this button opened a simple dialog box where we had the option of entering the user’s name and other data, such as their department or location. The Rescue technician responds by pressing a button to create a “New session”. When a user needs some help from a Rescue technician they will probably either phone or email the Rescue helpdesk. There’s also a section specifically for reporting on activities, including Customer Surveys, Logins, Sessions, Missed session etc.īuttons for creating and controlling remote access sessions are located in the top center of the Rescue console. Within the Admin Center are options to customise logos and icons seen by technicians and end users, and to monitor which technicians are logged into the system and how many sessions they are handling. The Tools menu had a few more options, the most notable being to launch the Admin Center, which is where the Rescue environment could be fine tuned by people in your organisation designated as administrators. For example, the “Options” menu allowed us to change our Rescue password and activate or disable various features (see screenshot). At the top left of the screen there’s a set of three menus that are used to customise the Rescue environment. We logged into our Rescue console and found the interface very easy to understand and navigate. This architecture has the added benefit of making it very easy for organisations to evaluate Rescue. Once connected to the website the Rescue console is instantly ready for work. Rescue is a web service hosted by LogMeIn, so there’s no software installation to worry about – technicians access the Rescue console by visiting the LogMeIn Rescue web site and entering their username and password. Rescue provides a comprehensive set of options to control the sorts of access various groups of technicians are allowed. For example, groups of trainers could be prevented from launching remote control sessions or removing data from client devices, but could be allowed remote desktop viewing and file upload capabilities (see screenshot). Rescue reflects this by allowing technicians to be assigned to groups and allowing administrators to manage the features that can be used by each group. However, there is no limit to the number of end users or devices that can be supported.Įven relatively small support organisations probably have technicians that are specialised into specific roles. The basic subscription includes Windows and Macs, and Symbian, Blackberry and Windows Mobiles cost extra. The price depends on the number of technicians using Rescue, and according to the type of devices that they need to support. But Rescue also supports Blackberry, Windows Mobile and Symbian devices. Most people will buy Rescue as a help desk tool to provide remote diagnosis, access and fix capabilities for software problems on Windows and Mac PCs. Security is handled by SSL encryption, and although remote access sessions are initiated by help desk staff or trainers, the sessions must be activated by someone using the remote device before anything happens, so the service is designed with the security and privacy of the client devices firmly in mind. Its functions aren’t affected by Internet connections, so you can use broadband, cable, or whatever connection you may have. The entire suite is hosted by LogMeIn and accessed using web browsers, and in our tests it worked well with both Internet Explorer 5 and later, and with Firefox. New features in this release include support for managing Intel vPro based PCs and features that enable technicians to collaborate and share their desktop with end users. Last updated in March, LogMeIn Rescue version 6 is a multiuser remote control system for technical support and training scenarios.
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